Support Online Solutions Privacy Policy

This privacy policy will explain how Support Online Solutions uses the personal data we collect from you when you use our website.

What data do we collect?

Support Online Solution collects the following data:

Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Support Online Solutions with most of the data we collect. We collect data and process data when you:

Register online.
Complete a ‘Contact Us’ form.
Voluntarily complete a customer survey or provide feedback via email.
Use or view our website via your browser’s cookies.

How will we use your data?

Support Online Solution collects your data so that we can:

Contact you regarding our Services.
Email you with special offers on other products and services we think you might like.

Support Online Solutions does not share your data with any other companies.

How do we store your data?

Support Online Solutions securely stores your data on our mail server.

Support Online Solutions will keep your Personally Identifiable Information for six years, plus the current year. Once this time period has expired, we will delete your data.

Marketing

Support Online Solutions would like to send you information about products and services of ours that we think you might like.

You have the right at any time to stop Support Online Solutions from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please send an email to info@supportonlinesolutions.com.

What are your data protection rights?

Support Online Solutions would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request that Support Online Solutions provides copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Support Online Solutions correct any information you believe is inaccurate. You also have the right to request Support Online Solutions to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Support Online Solutions erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Support Online Solutions restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Support Online Solutions’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Support Online Solutions transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@supportonlinesolutions.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Support Online Solutions website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Support Online Solutions keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19 September 2023.

How to contact us

If you have any questions about Support Online Solutions’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@supportonlinesolutions.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office via https://www.oic.ie/